Why is Management commitment so important for ISO 9001?
Despite being an important part of an audit, evaluating management commitment is a topic not frequently discussed.Let’s look at why management commitment is important, and what evidence to search for.The adoption of ISO 9001 Certification in Oman should be a strategic decision made by the organisation's top management. Top management must provide evidence and demonstrate their commitment to the Quality Management System and continual improvement by: Communicating the importance of meeting customer and any administrative requirements Distributing the quality policy Ensuring that quality objectives are established Performing management review Providing suitable assets The key message that management must get across is that the objective of this business is to keep the customer happy. To start, we should consider clause 5.1 of ISO 9001:2015, which looks specifically at leadership and commitment. Sub clause 5.1.1 proceeds to identify specific aspects of the quality man